SHOULD YOU USE CLOUD-BASED PHONE SYSTEMS?

The traditional, on-premise phone systems are being replaced by equipment-free, cloud based phone systems. The reasons are simple. Traditional phone systems come with many limitations. They are expensive, difficult to scale up or down, and can’t be reconfigured easily. As a result, a large number of businesses have started using VoIP (Voice over Internet Protocol) systems instead. Not only VoIP systems are easy to install and maintain, but can also be integrated with existing business services easily.

Since cloud services are becoming more and more popular — as businesses have started moving their existing services to cloud servers — it is natural to wonder whether you should consider moving to VoIP system. Cloud services are in demand for a reason — they allow you to focus on the critical aspects of your business, and leave technicalities to an expert, who specializes in the field. Apart from reduced upfront expenses, and equipment maintenance costs, using cloud based VoIP services can offer many benefits. These are:

  1. Full Control Over Communication

A cloud-based phone system is easily customizable, and allows you to switch the features on or off on the go. Scaling both up and down is always a breeze. New users can be added or removed on the fly. Cloud service also makes it possible for the employees to access it from anywhere they might be, using their smartphone, laptop, or  even a desk phone.

  1. Premium Business Features

One of the major advantages of using cloud-based VoIP service is that even small businesses can enjoy top line business features that are usually available only for large corporations, at affordable rates. Examples include call centre solutions, virtual assistant, queues, conference calls, auto attendant, etc.

  1. Maximum Uptime

Cloud service providers take all kinds of measures to ensure that their systems are prepared for data breaches and disasters. They also monitor the systems 24/7. As long as you have a stable network with good dedicated VoIP bandwidth in the system, it is rare for the service to go down. For the most part, you get to enjoy seamless phone communication with your clients.

Conclusion

In today’s digital world, where both business and social interaction is done via emails, instant messages, website and blog content, the significance of phones has not diminished. Important matters are still discussed on the phone. Thus, if the phone service is down for even an hour, it can cost a tremendous loss, not only in terms of money, but also in terms of the potential customers who couldn’t connect.  On-premise, traditional system is as good as the network infrastructure constructs. However, IT admins have the the ability to control all of its variables.  Because of this, they might be reluctant to switch to the VoIP system.  Keep in mind that VoIP is affordable, easy to scale, and gives a peace of mind that your phone communication is secure and is supported by experts in the field.

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